Privacy Policy
Introduction
avanmed respects the privacy of our users and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit avanmed.com, submit a form, or communicate with us, and our practices for collecting, using, maintaining, protecting and disclosing that information.
Information We Collect and How We Use It
We collect personal identification information that you provide directly, such as your name, practice or organization name, postal address, email address and telephone number. We collect this information to respond to your inquiries, schedule and confirm calls and meetings, provide the services or information you request, and send you communications you have consented to receive.
We also collect website usage information, such as your IP address, browser and device type, pages visited and the way you interact with the site. We use this information to understand how visitors use avanmed.com, to measure the performance of our content and advertising, and to improve the website.
We use the information we collect to present the website and its contents to you, to provide information or services you request, to communicate with you about avanmed services, to fulfill any other purpose for which you provide it, and for any other purpose with your consent.
SMS and Text Messaging Consent
avanmed sends text messages only to individuals who have provided a mobile number and given consent through a form on avanmed.com, a booking link, or verbally during a call with a member of our team. Our website forms offer 2 separate consents: customer care messages, which include replies to your inquiry, appointment and meeting confirmations, scheduling reminders and follow ups on a request you submitted, and marketing messages, which include information about avanmed services, offers and events. Consent to marketing messages is not a condition of purchasing any avanmed product or service, and you may consent to customer care messages without consenting to marketing messages.
Message frequency varies. Message and data rates may apply according to your mobile carrier plan. You can withdraw your consent at any time by replying STOP to any message from avanmed, by emailing info@avanmed.com, or by calling +1 (866) 302 2111. After you reply STOP you will receive 1 confirmation message and no further messages will be sent to that number unless you opt in again. Reply HELP to any message for assistance. The full description of our messaging program is in our Terms and Conditions at avanmed.com/terms-conditions.
Mobile Information Sharing
Mobile phone numbers and text messaging consent collected through avanmed.com are used only to send the messages described above. We do not sell, rent, share or disclose your mobile number or your text messaging consent to third parties or affiliates for their marketing or promotional purposes. Mobile numbers may be shared with the service providers that deliver messages on our behalf, and those providers are bound to use them only for that purpose.
Sharing of Other Personal Information
We do not sell your personal information. We may share personal information with service providers that support our operations, such as customer relationship management, email delivery, website hosting, analytics and advertising platforms, and only to the extent needed for them to perform services for us. We may also disclose personal information when required by law, to respond to legal process, to protect the rights, property or safety of avanmed, our clients or others, or in connection with a merger, acquisition or sale of assets.
Client and Patient Information
avanmed provides software, virtual agent staffing and marketing services to healthcare organizations. When we handle protected health information on behalf of a client, we do so under a Business Associate Agreement with that client and in accordance with HIPAA. That information is governed by the client’s own privacy practices and the applicable agreement, and is not collected through or governed by this website policy.
Cookies and Similar Technologies
We use cookies, pixels and similar technologies to understand how you use our website, to measure advertising performance and to personalize content. You can control cookies through your browser settings. By using the site you consent to the use of these technologies as described here.
Security of Your Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information when you enter, submit or access it. No method of transmission over the Internet or of electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, to comply with legal and contractual obligations, and to resolve disputes. Mobile numbers associated with an opt out request are retained on a suppression list so that we do not message you again.
Your Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to request correction or deletion, and to opt out of marketing communications. You can exercise these rights by emailing info@avanmed.com. We will respond within the time required by applicable law.
Children’s Privacy
Our website is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete it.
Changes to This Privacy Policy
We may update this policy from time to time. Changes are effective when posted on this page, and the effective date below will be updated. We encourage you to review this page periodically.
Contact Information
avanmed
1825 Corporate Blvd NW, Ste 110
Boca Raton, FL 33431
Phone: +1 (866) 302 2111
Email: info@avanmed.com
Effective Date
October 13, 2026