Built by Healthcare Leaders, for Healthcare Providers.
avanmed, in collaboration with our partners, offer a comprehensive administrative support solution tailored to streamline your practice operations. avanmed Medical Virtual Agent Services are designed to optimize efficiency and reduce operational costs. Equipped with extensive training skilled agents manage administrative tasks and deliver exceptional customer service for your practice remotely.
MCM | Kevin Christie, DC
Dr Christie sits as an advisor and advocate of avanmed's virtual agent services. Having run his own practice, with multiple staff, associates, real estate purchases, billing issues, insurance headaches and trying to do excellent marketing, Dr Christie understands the pressures and how important it is to have someone that you can turn to with whatever you are struggling with.
How a Virtual Agent Can Help You
How It Works
Our team seamlessly handles calls, replicating the experience of an in-house front desk employee without the need for additional hiring or practice expansion. Trained by industry leaders and best practices, avanmed virtual agents effectively manage tasks and nurture leads, resulting in increased patient acquisition and retention for your practice.
What to Expect
avanmed employs and trains call center attendees (VA's) to communicate with patients on your behalf. Equipped with knowledge, tools, and tailored scripts, our team mirrors the experience of calling your front desk directly. Our aim with avanmed Front Desk is to ensure our clients capture and manage existing patients and potential leads. Additionally, we handle practice management tasks including billing & collections, insurance verification, and pre-authorizations.
We prioritize patient confidentiality and train Front Desk employees rigorously in HIPAA certification to handle information discreetly and professionally. We are proud of our qualified and committed team.
Our Front Desk agents ensures your office runs smoothly. You'll build a strong relationship with them due to their excellent service. They'll be an invaluable part of your team.
Our attendants have vast experience in call center operations and virtual assistant roles, including supporting US medical companies.
Our Front Desk attendants undergo a one-month onboarding process with your practice. During this time we work together and adapt to your systems and workflows.
We are familiar with a wide range of record systems- we train and work together to incorporate into your EMR/EMH system in a timely manner.
Spanish is the second most common language in the US, with the number of speakers increasing yearly. Your assistant can communicate fluently and effectively in both languages.
“Avanmed Front Desk has been tremendously helpful to my practice. They have been very responsive to the needs of my practice and have seamlessly integrated into the flow of daily activity. Most importantly they serve as an extension of my digital marketing strategy (also powered by avanmed) and have greatly increased my ability to capture high quality leads. I have seen an instant increase in productivity since taking on avanmed Front Desk services and am very satisfied.”
"I have been a client of avanmed for almost 3 years now. The whole team has been amazing and professional. They have helped my business grow exponentially in a myriad of ways. I definitely recommend the Avanmed team to all types of medical and Aesthetic businesses."
After years of working with other marketing companies without much, if any success, I can say that you guys have been able to put Under the Palms MediSpa on the map! We now have the presence we want on social media, we are receiving qualified, daily leads & we have seen a significant increase in the number of cosmetic cases walk through the door. The website that your team designed is eye catching & is seeing good traffic. You are talented & creative, but as importantly, your team is easy to work with! I like that I always have a voice & my input is taken into consideration. Thank you for what you’ve done for my practice! Im looking forward to us working together for a long, long time.
Get Started Today!
Book Your Discovery Call
Schedule a call to discuss your staffing needs and experience the benefits of avanmed Front Desk's virtual medical assistant service. Grow your practice while leaving administrative burdens behind.
