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Avanmed Front Desk

Enhance your front desk experience.

Capitalize on every lead and keep your business running smoothly.
What’s one of the number one problems our clients face once they begin running successful marketing campaigns? The front desk isn’t trained to nurture leads and doesn’t know how to keep up. This results in missed opportunities and revenue.

That’s why we launched Avanmed Front Desk. Avanmed Front Desk integrates with your current front desk to support the influx of leads and potential patients you receive in response to your increased marketing presence.

How It Works

Our fully bilingual team can handle calls like they are sitting at your front desk, without you needing to hire someone else or expand your practice. All our front desk staff are trained in best practices to ensure they can nurture leads that result in new patients for your practice.

What We Do

Avanmed finds call center attendees that can interact with patients on your behalf. We provide them with scripts that match what a prospective patient would hear if they called your front desk directly. While we started Avanmed Front Desk to make sure our clients aren’t missing out on leads, our front desk staff can do much more than nurture leads.

“Avanmed front desk has been tremendously helpful to my practice. They have been very responsive to the needs of my practice and have seamlessly integrated into the flow of daily activity. Most importantly they serve as an extension of my digital marketing strategy (also powered by Avanmed) and have greatly increased my ability to capture high quality leads. I have seen an instant increase in productivity since taking on Avanmend front desk services and am very satisfied.”
Gregory Dibelius, MD
Gregory Dibelius, MDManhattan Rhinoplasty
"I have been a client of Avanmed for almost 3 years now. The whole team has been amazing and professional. They have helped my business grow exponentially in a myriad of ways. They have given great advice as well as marketed my OBGYN and aesthetic practice. They have helped me with a great internet presence in many ways. They have a very professional media team that helped with my videos and webpage. They are experts in social media including Instagram Facebook and Twitter. I definitely recommend the Avanmed team to all types of medical and Aesthetic businesses."
Michael Fleischer, MD, FACOG
Michael Fleischer, MD, FACOGBoca OB/GYN
After years of working with other marketing companies without much, if any success, I can finally say that you guys have been able to put Under the Palms MediSpa on the map! We now have the presence we want on social media, we are receiving qualified, daily leads & we have seen a significant increase in the number of cosmetic cases walk through the door. The website that your team designed is eye catching & is seeing good traffic. You are talented & creative, but as importantly, your team is easy to work with! I like that I always have a voice & my input is taken into consideration. Thank you for what you’ve done for my practice! Im looking forward to us working together for a long, long time.
Dr. Carabin
Dr. CarabinUnder The Palms Medispa & Rejuvenation Center
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Tasks You Can Outsource to Avanmed Front Desk:
FAQ
Do you share virtual assistants on accounts?
It depends. You can have a shared attendant or a dedicated attendant.  Shared attendants cover 2-3 accounts all in the healthcare industry.  Dedicated attendants are dedicated solely to your business.
What are the hours of operation for our virtual assistant?
We operate from 9am Eastern Time to 5pm Eastern Time Monday - Friday.  Our operators break for 1 hour.
 
Do you offer weekend services?
Dedicated call attendants may be available for Saturday coverage. 
 
What platform/software do you use?

We use cloud-based software for ticket management and an in-house call management system. (ZenDesk, Callrail, Sales Force, In-house)

Which clients and industries do you serve?

We are healthcare-focused. 

We work with Surgery Centers, Medical Spas, and Medical Providers such as OBGYNs, ENTs, Plastic Reconstructive Surgeons, Weight Loss Centers, plus more.

Do you support live chat software?

Yes, avanmed supports live chat with in-house software & Zendesk.

How does my virtual assistant learn and understand our workflow?

There is a one-month training period before going live. During this time, we work closely with you to understand your specific patient call flows and any third-party vendor that works alongside your practice. 

Can I give my avanmed virtual assistant access to our EMR, booking, and other software?

Yes, it is all done through a secure channel that facilitates all communications with new and existing patients.

How will I communicate with my virtual assistant?

You can call your assistant through a direct line or via live chat. 

Do you provide services in Spanish in addition to English?

Yes, all our assistants are fully bilingual in English and Spanish.

Do you ensure our data is secure?

We use the highest standards of security that meet HIPAA requirements.

How are lost calls handled when the phone lines are busy?

They get sent to a voice recording, and we call them back immediately. In addition,  we can set up an overflow system that goes to a second attendant. Off-hours calls can be sent to a voice recording or forwarded to an off-hours agent to ensure you have 24-hour coverage.

I am interested in giving avanmed front desk a try, but I am apprehensive about sourcing a virtual assistant.

Our clients have 60 days to try out our services. Additionally, potential customers read our testimonials or speak to one of our current clients to learn about their experience. 

What is the minimum duration to do business?

We need a 6-month commitment.

What are your term agreements for payment?

Payment is auto-billed upfront each billing cycle.

Who oversees my virtual assistant, and where are they located?

Our VA Management Team oversees your virtual assistant. Your VA will be located in Antigua, Guatemala, the land of volcanoes, and a quick two-hour flight from Miami. 

Is avanmed front desk HIPAA compliant?

Our front desk service is 100% HIPPA compliant.

How long does the onboarding process take?

The onboarding process takes about  45 days. Thirty days to learn the process, your call flow, and set up the software. We then have a 15-day testing process to ensure everything is working correctly. 

Will I need to change my phone number?

No, there are many options to forward your calls. You keep the same number.

How do you handle/manage after-hour calls?

After-hours calls are sent to a voicemail and answered first thing the following day. 

However, we also offer an off-hours attendant, so you have a live agent 24 hours a day. 

* Off-hour calls have an additional cost.

Find out what we can do for your practice.

Fill out the form to schedule a call, or contact us directly at +1 (866)-302-2111

avanmed healthcare marketing

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1 (866) 302-2111
1825 Corporate Blvd NW, Ste 110
Boca Raton, FL 33431

El Cubo Center
Antigua, Guatemala