We use cloud-based software for ticket management and an in-house call management system. (ZenDesk, Callrail, Sales Force, In-house)
We are healthcare-focused.
We work with Surgery Centers, Medical Spas, and Medical Providers such as OBGYNs, ENTs, Plastic Reconstructive Surgeons, Weight Loss Centers, plus more.
Yes, avanmed supports live chat with in-house software & Zendesk.
There is a one-month training period before going live. During this time, we work closely with you to understand your specific patient call flows and any third-party vendor that works alongside your practice.
Yes, it is all done through a secure channel that facilitates all communications with new and existing patients.
You can call your assistant through a direct line or via live chat.
Yes, all our assistants are fully bilingual in English and Spanish.
We use the highest standards of security that meet HIPAA requirements.
They get sent to a voice recording, and we call them back immediately. In addition, we can set up an overflow system that goes to a second attendant. Off-hours calls can be sent to a voice recording or forwarded to an off-hours agent to ensure you have 24-hour coverage.
Our clients have 60 days to try out our services. Additionally, potential customers read our testimonials or speak to one of our current clients to learn about their experience.
We need a 6-month commitment.
Payment is auto-billed upfront each billing cycle.
Our VA Management Team oversees your virtual assistant. Your VA will be located in Antigua, Guatemala, the land of volcanoes, and a quick two-hour flight from Miami.
Our front desk service is 100% HIPPA compliant.
The onboarding process takes about 45 days. Thirty days to learn the process, your call flow, and set up the software. We then have a 15-day testing process to ensure everything is working correctly.
No, there are many options to forward your calls. You keep the same number.
After-hours calls are sent to a voicemail and answered first thing the following day.
However, we also offer an off-hours attendant, so you have a live agent 24 hours a day.
* Off-hour calls have an additional cost.