avanmed Front Desk

Enhance your practice.

Optimize Your Workflow. Save Time. Increase Revenue.
Avanmed offers Front Desk Medical Virtual Assistant services that can transform your practice and save you time on various office tasks. Medical Virtual Assistant is a trained professional who can handle administrative and customer service responsibilities remotely, allowing you to focus on core aspects of your practice.
How We Help

New/Returning Patient Calls

Nurturing Leads

Custom Office Needs

Scheduling and Booking

Sales Focused & Trained

Customer Service Driven

Insurance Verification

Billing & Collections

Pharmacy Calls

Pre authorizations

HIPAA Certified

Bilingual (English/Spanish)

How It Works

Our fully bilingual team can handle calls like they are sitting at your front desk, without you needing to hire someone else or expand your practice. All our front desk staff are trained in best practices to ensure they can nurture leads that result in new patients for your practice.

What We Do

Avanmed finds call center attendees that can interact with patients on your behalf. We provide them with scripts that match what a prospective patient would hear if they called your front desk directly. While we started Avanmed Front Desk to make sure our clients aren’t missing out on leads, our front desk staff can do much more than nurture leads.

HIPAA CERTIFIED ATTENDANTS

We prioritize patient confidentiality and train Front Desk employees rigorously in HIPAA certification to handle information discreetly and professionally. We are proud of our qualified and committed team.

WORK WITH THE SAME PERSON

Our Front Desk assistant ensures your office runs smoothly, finding the right person to match your needs. You'll build a strong relationship with them due to their excellent service. They'll be an invaluable part of your team.

TOP-TIER TALENT

All of our attendants are college graduates with vast experience in call center operations and virtual assistant roles, including supporting US medical companies.

USE ANY EMR/ EMH

Our Front Desk attendants undergo a one-month onboarding process with your practice. At which point, you will have a full or part-time attendant for a fraction of the cost.

FAST & EFFICIENT HELP

We will train your assistant in any EMR/EMH system so they can integrate seamlessly into your pre-existing workflow.

FULLY BILINGUAL (ENGLISH/ SPANISH)

Spanish is the second most common language in the US, with the number of speakers increasing yearly. Your assistant will be able to communicate fluently and effectively in both languages.