Business Analyst

Location: El Cubo Center, Antigua

Status:
FILLED

About avanmed

Avanmed came to fruition in 2017 after co-founders Johann and Pablo, both with extensive careers in various sectors of the healthcare space, noticed doctors and practices failing to attain new patients. The lack of patient acquisition had nothing to do with the doctor or the services they provided but rather an inability to reach the right patients through the right channels. The digital landscape is complex and changes quickly. With 20+ combined years in the healthcare space, we know how to best support doctors and medical entrepreneurs. That’s why our clients trust us to help them grow and manage their medical practice.

Job Description:

Month-end-reporting
- Create Business Review reports
  - Download Monthly Data from Facebook, Google, and Master Lead files and Create Reports on Data Studio.
  - Audit Reports to ensure reporting quality.
- Send Individual emails to customers with the PDF Report and recap of the month.
- Set up Business Review conference meeting per customer requests
- At times assist in Business Review meetings

Weekly Dashboard Report – Send the PDF internal report weekly, except when month-end activities occur.

Onboarding
- Customer Access: Send emails to customers requesting access to backend platforms. Lead and manage the access requests from customers (Quarterback this gathering process)
- Set up Customer in Call Rail
- Set up Customer Google Ad Account
- Set up Customer Facebook Ad Account
- Set up Customer IO (Email Notification) and do the Zappier Integration
- Install: Call Rail snippet, Facebook Snippet, and Google Analytics on landing pages
- Set-pp Conversion Tracking on Google Analytics and Facebook
Daily Maintenance of new leads into Excel Master Lead file.
Manage customers’ requests inquiry and reroute them to the rest of the team
Constantly continue to optimize the current reporting process to improve reporting capabilities and automate when possible.

Job Role/ Responsibilities:

Answers inquiries from the general public regarding road and traffic conditions in a professional, courteous, and knowledgeable
Logs all incidents promptly, clearly and accurately so that any entry can be used in minor or major investigations
Keeps a log of all calls
Identifies operational problems and promptly notifies the road crew

Qualifications:

2+ years experience in account management or a related field
Bachelors degree
Full professional proficiency in English
This role is based out of our Antigua office. We do not have a hybrid workplace and value in-person collaboration; we do not offer hybrid or remote-only roles.
You have full professional proficiency (written and verbal) in English.